Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund if you no longer want it. The exception to this timeline are items that have a manufacturer’s defect - we will do our best to make the customer whole. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Please communicate who the purchaser was so that we can locate your order. 

To start a return, you must contact us at store@asbschool.org. Items must be returned to the ASB school office. Items sent back to us without first requesting a return or not labeled as a return can not be processed. 

You can always contact us for any return question at store@asbschool.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or quantity, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized, holiday or special order. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.